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Updated April 28 @ 3:30 p.m. CDT

An Update From Best Buy CEO Corie Barry On How We Can Safely Get You What You lot Need

I genuinely promise you and your family are staying safe and feeling well. We all know the globe continues to react to an unprecedented pandemic, and I wanted to update you on the means in which Best Buy is evolving to meet our customers' vital technology and appliance needs. Just as importantly, I want to share a large footstep forward in how nosotros are now able to ameliorate serve you in your home.

Beyond the country — in most every city, county and state in which there is a stay-at-domicile order — nosotros take been designated an "essential" retailer. This means the products nosotros sell, from the equipment you demand to work or learn from home to the appliances yous demand to treat your family at home, are considered disquisitional as so many of united states continue to engage in some grade of self-quarantine. In our view, nevertheless, the conversation is now starting to move from what it ways to exist an "essential" retailer, to what it means to be a "rubber" retailer.

It was with safe in heed that more than a month agone we suspended the part of our business that typically works in customers' homes more than than a million times a twelvemonth. We did this despite being designated essential and even as others connected to deliver, install and repair in homes. Simply put, we made this decision because we could not look our employees — or you — in the eye and say we knew fully how to practice this piece of work safely.

Now, a month later, the world has learned much more nearly the virus, and we've taken the time to build what nosotros believe are the right processes, acquire the right equipment, and create the correct employee training. In short, we believe nosotros've learned how to perform essential work in your habitation safely, for both you and our employees.

As a outcome, nosotros are pleased to announce that nosotros are returning to the kind of in-home piece of work many customers have been request for — the kind that fixes what's broken, installs what's missing, and improves the very engineering we all need now more ever. Our employees will follow new safety guidelines before, during and after an in-habitation visit that encounter or exceed CDC guidance. These requirements will apply every bit to whatsoever third political party entering your home on our behalf.

To learn more nigh this process, including the use of protective equipment, social distancing practices and employee self-health checks, we invite y'all to scout this brief video. As you lot would expect, we will non offer this service in communities where local governments ask us not to or where, in our view, things are not as safety every bit we crave.

Elsewhere at Best Buy, our contactless curbside service has been operating for about a calendar month, and in that fourth dimension we have helped many of you selection up your products inside an hour of placing an online order. Many more than take had their orders sent to their homes, with virtually arriving within two days. In both cases, all our precautions are consistent with federal health and safety guidelines and in keeping with our determination to exist as condom as we possibly tin.

Finally, a great number of people have taken advantage of our ability to troubleshoot and repair their technology remotely, using virtual tools that allow u.s.a. to help from afar. So many Americans have been trying to create an effective office-like experience in their home or employ technology to enable remote learning for their children. No thing the challenge, we can help you lot. You only accept to go to Geek Team remote support.

Looking alee, nosotros are planning how we volition begin welcoming customers back into a number of our stores across the country. At some point soon, we will invite customers to store Best Purchase in person, in innovative ways that follow strict social distancing practices and utilise proper protective equipment. Whatever in-store shopping feel volition initially be by engagement only, and we look forward to bringing this experience to some of you soon.

Please know that we remain committed to helping you stay connected to the people and things that matter to yous the almost. My hope for you lot and your loved ones is that yous remain safe, and that together we encounter the other side of this crisis presently.

Corie Barry
CEO, Best Purchase

Updated March 22 @ 9:30 a.m. CDT

An Update From Best Buy

To Our Customers:

Across the country these by several days, you have come up to our stores to buy the applied science and household necessities that are so valuable at a time like this. We remain determined to continue to serve you and are announcing today a new way of making our stores accessible while even further enhancing customer and employee safety.

In our stores

Showtime Lord's day, March 22, we will offer contactless curbside service at all locations across the country where state or local laws allow. Rather than enquire you to come up into our stores, any items you lodge on BestBuy.com or the Best Purchase app will be delivered to your car curbside. If, for any reason, yous didn't society the product in advance and the product is in stock in the store, one of our employees volition be more happy to become get it in the store and sell it to y'all while you lot remain in your machine. This service also extends to returns and exchanges, the period for which has been extended on most products so that you have more fourth dimension. Merely employees will exist immune in the store, only we are determined to serve yous as fully as nosotros can. Unfortunately, we are temporarily unable to continue our product trade-in and recycling services.

For those who want to proceed shopping with us online or on the app, we will, of course, all the same get you what you want.

In your home

As you know, Best Buy works in millions of customer homes each year, and we accept long been proud of the services nosotros provide. Because of the increased business organisation for y'all, your familiesandour employees, we have fabricated the decision to suspend currently scheduled installations, haul-aways or repairs for large items like refrigerators, freezers, washers, dryers and TVs.

BeginningMonday, March 23, we will no longer deliver these large products into your home and will, instead, offer gratuitous doorstep delivery. This means we will take the item every bit close every bit we possibly tin to the front door of your home without bringing it inside. We know that this modify will be inconvenient, and we are truly sorry. It was fabricated with our employees' and your best interests at centre. If you have an lodge scheduled for installation in the next xxx days, please await an email or text from Best Buy nearly your delivery options.

Employees

Speaking of our employees, everyone working right now is doing so on a voluntary basis, and all hourly employees who volunteer are receiving a temporary pay increase. Additionally, anyone feeling sick is told to stay home, and they will be paid for that time. Finally, anyone exposed to a confirmed case of COVID-19 is also told to stay abode, with pay, and nosotros are paying employees who may demand to stay dwelling to care for their children.

All of us at Best Purchase are grateful that so many states and localities believe nosotros are an essential concern, assuasive us to continue to serve you when you need it most. Nosotros give thanks you for your patience and loyalty and wait forward to continuing to provide you lot with the engineering and home essentials you require to stay connected and piece of work and acquire from habitation. Cheers.

Updated March nineteen @ 7:forty a.yard. CDT

A Annotation From All-time Buy CEO Corie Barry

To Our Customers,

Earlier this calendar week, we announced changes to how All-time Purchase volition run our business in low-cal of the COVID-xix pandemic. Against this backdrop, I wanted to share some of my thoughts nearly what we're facing and how Best Buy is responding.

Right at present, our role equally a consumer electronics retailer is rapidly shifting and nosotros are striving to brand the best decisions with ii goals in mind: The commencement is to protect our customers, employees and their families. The second is to exercise the best nosotros tin can to serve the millions of Americans who are looking to us for increasingly vital technology tools to stay connected, as well as household necessities.

You are turning to us for assistance getting the engineering that allows you to continue running a pocket-size business organisation or shift your usual chore from an role setting to your home. You lot are turning to usa to help your children proceed their education outside of their classroom. And, you are turning to us for necessities that allow y'all to store and set food for your family unit.

With these needs in mind and given our delivery to go on our employees and customers prophylactic, we are shortening our store hours this week, and on March 23, volition begin permitting only a small number of customers into the store at a time then we can enforce the necessary social distancing guidelines. We are also working to enhance our curbside service and strongly recommend you take reward of this whenever possible.

As for our employees, let me first past saying this: We volition not brand any employee work if they aren't comfortable doing so. Further, if an employee is sick or needs to accept intendance of their children home from schoolhouse, we are paying them. Additionally, with our reduced hours and less staff in the stores, nosotros are paying afflicted employees for their regularly scheduled hours.

We are in a difficult time and observe ourselves in uncharted waters. My best wishes to y'all and your family unit every bit nosotros navigate the days ahead together.

Corie Barry, Chief Executive Officer

Best Purchase

Updated March 17 @ v:58 p.m. CDT

The situation we're facing as a company and as individuals is unprecedented and changing at a pace all of us are working to keep upwardly with. We are making the best decisions nosotros can with 2 goals in mind: protecting employees, customers and their corresponding families, while trying our all-time to serve the millions of Americans who rely on u.s. for increasingly vital engineering science that keeps them connected to their school and work, and for the appliances necessary to assist them store and set up food. Need is high for these necessities, including for the millions of children who will now rely on engineering science to go along their education online.

Fifty-fifty as we come across this demand, we've already adapted how we operate in many ways to amend condom. Nosotros believe it makes sense to keep our stores open in those places where information technology is allowed and advisable. We are, nonetheless, making a series of changes:

Starting Wednesday, March eighteen, shop hours will be reduced to 10 a.m. to 6 p.thousand. local time. We will revisit on an ongoing footing the conclusion to remain open with shorter hours, merely our intention is to operate this way through Sunday, March 22.

Starting Monday, March 23, and at to the lowest degree for the next two weeks, we volition serve our customers through express access to our stores and curbside pickup.This volition be done with the intent of substantially reducing the number of people in stores (but x-15 customers at a time) and hours volition remain 10 a.g. to 6 p.m. local time.

At that place volition but exist a few employees in the store, and customers will be able to:

  • Take advantage of limited services within the store, including finding a specific production. Customers will be escorted by an employee, maintaining the recommended social distancing separation of 6 feet and following the official guidance to not allow clusters of 10 or more than people
    • Choice up a product at curbside that they ordered ahead of time on BestBuy.com or the Best Buy app
    • Drop off a product for Geek Squad repair

Of grade, customers can all the same society on BestBuy.com and have their products shipped straight to their homes. Deliveries and installations volition continue wherever permitted and under strict safety guidelines. All in-home consultations volition be done virtually as of Wednesday, March 18.

These changes also require fewer employees working at any one fourth dimension, and we intend to give employees not working two weeks' pay. We have also relaxed our absence policy and volition not penalize employees for missing work.

Posted March ten @ 3:38 p.m. CDT

To our customers,

Like so many of y'all, we have spent the last several days and weeks learning most the coronavirus (COVID-19) and how it is impacting our world. For Best Buy, that ways understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.

We have one simple objective that guides us: keeping yous and our employees safe. This has been at the center of our conversations every stride of the fashion. With that in heed, nosotros have made several moves in our business in response to the threat of the coronavirus.

We take ramped upwards cleaning services at our stores and are adding manus sanitizer at the front entrances and at all greenbacks registers. Sanitizing wipes are near workstations and counters and so that employees can go on them continuously cleaned.

We are closely post-obit the Centers for Disease Control'south (CDC) guidelines and recommendations on the steps we can take to aid foreclose the spread of the virus. Nosotros take shared specific instructions with our employees on the importance of washing their hands and staying dwelling house if they feel ill or are returning from an area of the world identified equally posing a coronavirus-related risk. Per CDC recommendations, we volition ask employees who take traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

A strict travel policy for our employees is in identify, and nosotros take canceled meetings with large gatherings, again to do what we tin to help prevent the spread of the illness.

If you don't experience well, or choose not to visit one of our stores, of class nosotros are set up to serve you at BestBuy.com or through the Best Buy app.

Nosotros know that many of you accept scheduled in-home consultations, deliveries, installations or repairs with united states. If you accept whatsoever concerns, nosotros will be happy to partner with you to reschedule your appointment at no additional toll. Simply call ane 888 BEST Purchase, and we will take care of information technology. For in-home consultations, we offer options for phone or video conversations with our experts if you and then choose.

Nosotros volition continue to closely monitor the situation and practice all nosotros tin to protect yous and our employees.

Thank you.